Contact us

We're excited to chat with you!

To save you some time, you might find the answer you're looking for on our Frequently Asked Questions page.

If you have any other questions, please email info@mrjoneswatches.com

Our friendly Customer Service team are happy to help.


We aim to dispatch all watch orders within 2-3 working days, where this isn't possible, we will try to inform you via email.

When your order is dispatched your tracking details will be updated.

Please allow extra processing time for watches with a customised engraving or strap, during busy sales periods this can take an extra 5-10 working days. If you are in a hurry for your watch, please email us.

Shipping guide for watches:

FREE DHL Express shipping (2-4 working days from dispatch)

We include all duties and taxes in the price of your watch when you order from our website to The EU. This means, the price you pay when you checkout is the full price and you will not have to pay any extra charges.

Shipping to Germany: please note due to new legislation in Germany we are no longer able to pre-pay import fees. Instead, we will reimburse you after you have paid the bill.

Shipping guide for t-shirts:

All t-shirts are printed and shipped from our workshop in London. This means if you place an order for both a watch and t-shirt(s), they will be shipped together via an express service.

If you order t-shirt(s) without a watch, it will be shipped via a Royal Mail tracked service which usually takes a little longer. You can see an estimated timescale when you input your address at the checkout.