Returns and exchanges

Return your watch for an exchange

We are happy to exchange unworn watches.

Fastening the watch will cause damage to the leather. If this is the case, we charge for the watch strap (or we can put the worn strap on the exchanged watch for free).

Please email us directly if you think your watch is faulty.

Return your watch for a refund

To return for a full refund, you have 30 days if purchased online. After this time we can offer an exchange if your watch hasn’t been worn.

If you purchased your watch in-store, we can offer an exchange or store credit only. This is because you’ve seen the watch in person and had the opportunity to try it on. Please let us know if you’re purchasing as a gift.

T-shirt returns and Exchanges

We recommend checking the measurements of our t-shirts on our size guide before placing your order, you can also check them here

However, if your t-shirt is faulty, we can offer an exchange or a refund. In this circumstance, please email us within 30 days of placing your order, with a photograph of the problem, as well as your order number.

To return other products (such as straps) please email us: info@mrjoneswatches.com to arrange this.

EU and International returns

To request a return for an unwanted watch, please follow the instructions below.. Our team will process the request and issue your label or contact you directly within 1 working day.

1) Request your return label here.

2) Once issued, Print it off and stick it to your original packaging.

3) Take it to your nearest DHL drop off point.

If you no longer have your original packaging, please ensure your watch is securely wrapped in bubble wrap / something similar to protect it in transit.

Please note: we do not cover shipping costs for unwanted items, returned from outside of the UK. If you are returning a watch that is faulty we may be able to cover shipping costs if your watch is within warranty, please contact us ahead of sending in this instance.