Returns and exchanges

Return your watch for an exchange

We are happy to exchange unworn watches, you'll just need to email us ahead of time to ensure the watch you'd like instead is available.

Fastening the watch will cause damage to the leather. If this is the case, we charge for the watch strap (or we can put the worn strap on the exchanged watch for free).

Please email us directly if you think your watch is faulty, our team will be happy to arrange a repair or replacement for you.

Return your watch for a refund

If you change your mind, you have 30 days to return your watch for a refund.

If you purchased your watch in-store, we can offer an exchange or store credit only. This is because you’ve seen the watch in person and had the opportunity to try it on. Please let us know if you’re purchasing as a gift.

To return an unwanted watch, please follow the instructions below. 

1) Request your return label here.

2) Once issued, print it off and stick it to your original packaging.

3) Take it to your nearest DHL drop off point.

If you no longer have your original packaging, please ensure your watch is securely wrapped in bubble wrap / something similar to protect it in transit.

Please note: we do not cover shipping costs for unwanted items, returned from outside of the UK. If you are returning a watch that is faulty we may be able to cover shipping costs if your watch is within warranty, please contact us ahead of sending in this instance.