Returns and exchanges

Return your watch for an exchange

We are happy to exchange unworn watches.

Fastening the watch will cause damage to the leather. If this is the case, we charge for the watch strap (or we can put the worn strap on the exchanged watch for free).

Please email us directly if you think your watch is faulty, our team will be happy to arrange a repair or replacement for you.

Return your watch for a refund

If you change your mind, you have 30 days to return your watch for a refund.

If you purchased your watch in-store, we can offer an exchange or store credit only. This is because you’ve seen the watch in person and had the opportunity to try it on. Please let us know if you’re purchasing as a gift.

Return Instructions

We recommend using a standard tracked postal service (we advise against couriers as these tend to be very expensive).

Return address: 

Mr Jones Watches Distribution Ltd. (returns)
Building M5, Floor 2
25 Rayko Daskalov St
Plovdiv 4000
Bulgaria

Checklist for the watch return:

• Ensure the watch is securely wrapped in the original packaging or bubble wrap/void fill if you don’t have this.
• Please include a note with your name and email address, so we know from whom the watch has been sent.