We aim to dispatch all orders within 1-2 working days.
When your order is dispatched, your tracking details will be updated.
If you have opted for a custom engraving please allow an additional 1-2 working days.
If you are purchasing during a sale or a limited edition release - you can expect an email update with an estimated dispatch date if there any changes to the timeframe.
If you are in a hurry for your watch, please email us.
Shipping guide for watches and straps:
- FREE UPS Express shipping, 1-3 working days
A majority of orders are now dispatched from our EU site, meaning there should be no additional fees to pay upon import.
For any orders shipped from the UK, duties and taxes will be prepaid by us. Please do get in touch if you have any issues with the import process.
This means, the price you pay when you checkout is the full price and you will not have to pay any extra charges.
These delivery times are a guide based on the UPS terms of service, products may, in some unusual cases take longer to arrive. If this happens, please get in touch.
Return your watch for an exchange
We are happy to exchange unworn watches.
Fastening the watch will cause damage to the leather. If this is the case, we charge for the watch strap (or we can put the worn strap on the exchanged watch for free).
Please email us directly if you think your watch is faulty, our team will be happy to arrange a repair or replacement for you.
Return your watch for a refund
If you change your mind, you have 30 days to return your watch for a refund.
If you purchased your watch in-store, we can offer an exchange or store credit only. This is because you’ve seen the watch in person and had the opportunity to try it on. Please let us know if you’re purchasing as a gift.
Return Instructions
We recommend using a standard tracked postal service (we advise against couriers as these tend to be very expensive).
Return address:
Mr Jones Watches Distribution Ltd. (returns)
Building M5, Floor 2
25 Rayko Daskalov St
Plovdiv 4000
Bulgaria
Checklist for the watch return:
• Ensure the watch is securely wrapped in the original packaging or bubble wrap/void fill if you don’t have this.
• Please include a note with your name and email address, so we know from whom the watch has been sent.
Remixed by Tanith Price
With a background in sculpture, Tanith joined us three years ago as a print assistant before progressing to become our airbrush specialist.
Working closely with artists and the wider team, she creates distinctive dials for each limited edition.
A multidisciplinary artist in her own practice, she uses an amalgamation of solid structures and soft materials in her ongoing exploration of the supernatural.
The original
dawn west dusk east
This watch was designed for us by Brian Catling in 2011.
We wanted to make a design that was enigmatic, subtle and poetic. We talked about moon time and cycles of illumination. The spectrum of the sun and the colours of light.
The more we tugged at the face the more implacable it became, and any notion of inscribing text there faded. Instead the words coalesced into the watches title. dawn west dusk east. This little inversion gave the perverse clarity that distilled all the other ideas: The night black watch with its single eye orbiting the shifting colours and intensities of day and night was born.
"I wanted to make a watch that didn’t tell too much time" -Brian Catling
Made in London
Each colour you see in the design was mixed by hand, before being airbrushed and printed layer by layer and assembled by our dedicated workshop team here in London.
