We aim to dispatch all orders within 1-2 working days.
When your order is dispatched, your tracking details will be updated.
If you have opted for a custom engraving please allow an additional 1-2 working days.
If you are purchasing during a sale or a limited edition release - you can expect an email update with an estimated dispatch date if there any changes to the timeframe.
If you are in a hurry for your watch, please email us.
Shipping guide for watches and straps:
- FREE UPS Express shipping, 1-3 working days
A majority of orders are now dispatched from our EU site, meaning there should be no additional fees to pay upon import.
For any orders shipped from the UK, duties and taxes will be prepaid by us. Please do get in touch if you have any issues with the import process.
This means, the price you pay when you checkout is the full price and you will not have to pay any extra charges.
These delivery times are a guide based on the UPS terms of service, products may, in some unusual cases take longer to arrive. If this happens, please get in touch.
Return your watch for an exchange
We are happy to exchange unworn watches.
Fastening the watch will cause damage to the leather. If this is the case, we charge for the watch strap (or we can put the worn strap on the exchanged watch for free).
Please email us directly if you think your watch is faulty, our team will be happy to arrange a repair or replacement for you.
Return your watch for a refund
If you change your mind, you have 30 days to return your watch for a refund.
If you purchased your watch in-store, we can offer an exchange or store credit only. This is because you’ve seen the watch in person and had the opportunity to try it on. Please let us know if you’re purchasing as a gift.
Return Instructions
Return address:
Mr Jones Watches Distribution Ltd. (returns)
Building M5, Floor 2
25 Rayko Daskalov St
Plovdiv 4000
Bulgaria
Made in London
Each colour you see in the design was mixed by hand, before being airbrushed and printed layer by layer and assembled by our dedicated workshop team here in London.
Feline Fine
Make a statement with the artists t-shirt
Designed by Eleanor Dalzall, this unisex t-shirt features a character we can all relate to...
